Privacy Policy

Last updated: April 2026

1. Introduction

Private Household Professionals ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use the AI for Private & Administrative Service Professionals website, course, and Student Club (the "Service").

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and applicable data protection legislation.

2. Data Controller

The data controller responsible for your personal data is Private Household Professionals. For data protection enquiries, contact us at privacy@ai4privateservicepros.com.

3. Data We Collect

We collect the following categories of personal data:

  • Account information: name, email address, country of residence, and professional role.
  • Payment information: processed securely by Stripe. We do not store credit card numbers on our servers.
  • Usage data: course progress, session attendance, forum activity, and platform interactions.
  • Communications: support requests, forum posts, and correspondence with us.
  • Technical data: IP address, browser type, device information, and cookies (see our Cookie Policy).

4. How We Use Your Data

We use your personal data to:

  • Provide and administer the course and Student Club
  • Process payments and manage subscriptions
  • Communicate course updates, schedules, and support responses
  • Issue certificates of completion
  • Improve the Service through anonymised usage analysis
  • Comply with legal obligations

5. Legal Basis for Processing

We process your data on the following legal bases:

  • Contract: processing necessary to provide the Service you have purchased.
  • Legitimate interest: improving the Service, fraud prevention, and platform security.
  • Consent: marketing communications and non-essential cookies.
  • Legal obligation: tax records and regulatory compliance.

6. Data Sharing

We do not sell your personal data. We share data only with trusted service providers who assist in operating the Service:

  • Stripe: payment processing (see Stripe's Privacy Policy)
  • Vercel: website hosting
  • Supabase: database services
  • Daily.co: video conferencing for live sessions

7. International Transfers

Some of our service providers may process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. After account closure, we retain data for up to 6 years to comply with legal and accounting obligations, after which it is securely deleted.

9. Your Rights

Under applicable data protection law, you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate or incomplete data
  • Request erasure of your data ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority (e.g., the ICO)

To exercise any of these rights, contact privacy@ai4privateservicepros.com. We will respond within 30 days.

10. Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email. The "last updated" date at the top of this page indicates when the policy was last revised.